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David Lucero's Blog – October 2012 Archive (3)

Never declare, "I Want Satisfaction!"

As you read ‘Who’s Minding the Store?’ you see a customer named PJ Nabors, a.k.a. Burly Man, slamming his hand on the front counter demanding satisfaction. He’s your typical do-it-yourselfer, which is to say a Jack-of-all-trades and master of     you get the rest. This happens on Derrick’s last day at The Design, Your Choice for Home Improvement’s Kearny Mesa branch store. He’s being transferred to the Encinitas branch location in north San Diego as the operations…

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Added by David Lucero on October 26, 2012 at 4:32am — No Comments

Why Managers Should Not Play Favorites

Firstly, you’re opening yourself and the company you work for to get a nasty lawsuit!

Secondly, no one is worth losing the respect of your team.

I’ve seen managers play favorites time and again, and always for the wrong reasons. I remember a person who was consistently number 1 in sales. But that was the only thing he was good at. The person treated everyone around him poorly. He never said hi to anyone, or thanked them when they helped him with his sales (and he got plenty of…

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Added by David Lucero on October 12, 2012 at 6:28am — No Comments

Another Teaser for 'Who's Minding the Store?'

Why Managers Should Not Play Favorites

 

 

Firstly, you’re opening yourself and the company you work for to get a nasty lawsuit!

Secondly, no one is worth losing the respect of your team.

I’ve seen managers play favorites time and again, and always for the wrong reasons. I remember a person who was consistently number 1 in sales. But that was the only thing he was good…

Continue

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Added by David Lucero on October 4, 2012 at 4:52am — No Comments

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