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David Lucero's Blog – September 2012 Archive (4)

Why Managers Should Answer Their Phone

One would think for a manager to answer the phone is a basic task. In truth it’s as difficult as getting people to come to work on time. Being a manager myself I know why managers don’t want to perform this task.

They’re LAZY!!!

We’ve all seen managers check caller ID when their phone rings and if it’s the cashiers, return desk, or an outside customer call they let the call go right to voicemail, knowing full well they have no intention of checking the voicemail…

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Added by David Lucero on September 20, 2012 at 4:38am — No Comments

How Bad Do Customer Really Want Good Service Versus Price?

A husband and wife visit my store stating, “We hated the service across the street!” (I’ll refrain from mentioning the name of the big-box retailer they referred to out of respect). “The people there didn’t know anything about the products we want and behaved as though they weren’t interested in helping us.”

I introduced myself and asked if this was their first visit to my store. They said, “Yes.” After introducing myself I explained how we provided everything…

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Added by David Lucero on September 7, 2012 at 4:26am — No Comments

What's 'Who's Minding the Store?' about....

About ‘Who’s Minding the Store?’

 

Derrick Payton thinks he’s going to be the new operations manager at The Design, Your Choice for Home Improvement. Upon arrival his first day the district manager, Judy, tells him, “Derrick, I’ve fired the manager and decided to give you the store. You’ve got 1 week to improve sales or else….”

 

Stuck between a rock and a hard place, Derrick must learn how to motivate people who can’t come to work on time and watch his…

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Added by David Lucero on September 5, 2012 at 4:56am — No Comments

Write, Read, but Live!

 I hear a lot of writers say to be a good writer you have to write, read, write some more, and read some more, and then write a lot more, and read a lot more. This keeps the juices flowing, so to speak. Yes, I agree (in theory) with this, but in my lifelong ambition of becoming a published author I’ve learned a thing a two I want to share.

Writing is a writer’s joy. It’s our obsession (I know, I say this a lot!). It’s that other lover in our life we…

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Added by David Lucero on September 5, 2012 at 4:30am — No Comments

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